Montserrat Complaints Comission

Montserrat Complaints Commission

Welcome to the Montserrat Complaints Commission’s website.  This website has been created to provide guidance and useful information on the functioning of the Complaints Commission.

Need to know more?

Visit our Frequently Asked Questions page to learn more about the work of the commission and the process of making complaints

The Complaints Commission makes provision for persons to make complaints of maladministration and breaches if human rights within the public service. The commission investigates these complaints independently to promote fairness and good governance. 

Our detailed guide explains the process of making a complaint. This guide also details our process of working to resolve matters that are brought forward to us.

The Complaints Commission was established by section 105 of the Montserrat Constitution Order 2010, for the purpose of encouraging the resolution of human rights and maladministration complaints in the Government of Montserrat, and other complaints prescribed by law, and to assist in their resolution, by providing an independent, fair and accessible process for resolving them. A human rights complaint is a complaint of breach or infringement of a right or freedom referred to in Part 1 of the Constitution. The actions and conduct which constitute maladministration are set out in the Complaints Commission Act, which also establishes the composition of the Commission and defines the scope of its jurisdiction and powers.  In addition to the jurisdiction of the Commission under the Complaints Commission Act, Section 105(2) of the Constitution enables the Commission to consider other complaints prescribed by law. By Regulation 47 of the Public Finance (Management and Accountability) (Procurement) Regulations 2019, the Commission was conferred with jurisdiction to hear appeals from decisions of the Procurement Board.