Complaints can be filed against The Government or an agent of The Government.  Employees of statutory bodies can also be complained about.

To file a complaint with the Complaints Commission an individual must write to the Commission providing information on the following: 

• Who he or she is complaining about, 
• The details of the complaint;
• When the incident happened;
• The evidence to support the complaint,
• Their contact details and
• Any other action which he/she might have taken to deal with the complaint. 

The Complainant will deliver the complaint to the Constitution and Commissions Secretariat.  He/she can do this by the following means:

• Sending the complaint through the postal services;  
• Hand delivering it to the Constitution and Commissions Secretariat;
• Faxing it to the Constitution and Commissions Secretariat;
• E-mailing it to the Constitution and Commissions Secretariat

The following diagram illustrates the process on how to make a complaint: